Support
How can we help?
Email hello@cards.company and a person will reply within 2 business days, usually much sooner. No account needed.
Include the card's link (or its title and the recipient's name) so we can find it quickly. Never send us a manage link in a public place.
Email supportCommon questions
I lost the link to manage my card
Use Lost your link? with the email you gave when you started the card, and we'll send your manage links. If you're signed in, they're all under Your cards.
Someone posted something inappropriate
Organizers can hide or delete any message from the manage page. Anyone can report a message or a whole card with the flag button; we review reports quickly.
Can I get a refund?
Yes. Upgrades, packs, credits and team plans are refundable in full within 30 days. Email us with the address you paid with. See the Terms.
How do I cancel or change a team plan?
Open your team → Plan & credits → Invoices and billing. Cancelling stops the renewal; the plan keeps working until the end of the year you paid for.
The Slack app isn't responding
Try /card help. If that doesn't answer, remove the app and add it again from the Slack app page, then email us if it still fails.
How do I delete my data?
Organizers can delete a card from its manage page, which removes every message and photo on it. Cards are also deleted automatically on a schedule. For anything else, email us. See the Privacy Policy.